Pegasystems introduces new CRM solution for healthcare payers
Pegasystems, a provider of business process management (BPM) and customer relationship management (CRM) solutions, has unveiled its Customer Process Manager for Healthcare.
By using this solution, organizations will be able to deliver on new reform-mandated cost efficiencies, and simultaneously provide superior customer service consistently across all communication channels.
Pegasystems enables healthcare organizations to meet the challenges of achieving operational efficiency and shifting cost curves by automating manual processes and delivering a more personalized customer experience across channels, lines of business, and service needs.
In fact, payers using Pegasystems solutions have reported up to 30% hike in first call resolution, 20% greater elimination of duplicate calls, and 40% improvement in throughput for service requests.
Pegasystems healthcare solutions principal Elizabeth Hart said Pegasystems' proven healthcare-specific solutions efficiently deliver enhanced service capabilities, drive down costs, and improve customer satisfaction and retention.
"Pega's Build for Change technology ensures that the solutions are easily modified to respond to ongoing changes in the healthcare market," Hart said.
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